Complaint policy
Usva works hard to make sure activities and services are provided in the best way possible. Nevertheless, complaints happen. If you have a complaint about employees of the RUG (including all instructors of courses), please contact Delinah Halvorson, manager of USCC, via d.halvorson-molen@rug.nl.
Complaints about activities of Usva will first be handled by the Studentboard. If you have a complaint, please follow these steps:
1. Download a complaint form below or ask one at Usva's front desk. The form can be handed in at the front desk or send either by email via usva.sc@rug.nl or by regular mail. The addresses can be found on the form.
2.You will receive a formal notification regarding your complaint within 7 workdays. If necessary it will point out under whose supervision the complaint will be handled. In this notification Usva will also state a time-limit in which you may receive an answer to your complaint.
3. You will receive a reaction to your complaint by email or phone 4 weeks after the formal notification. Note: If you feel that your complaint has not been handled properly, or if you would like to appeal, you can do this by filling out the form Complaint Appeal form.